CLEANLINE TASMAN are happy to accept returns under the following conditions:
A Returns Authorisation form must be sent with all returns. To request a returns authorisation form, please email firstname.lastname@example.org with your invoice number & reason for return.
Any returns must be made within 7 days of invoice date with prior approval from CLEANLINE TASMAN.
Goods that have been procured (ordered in specifically for the customer) and personalised items are unable to be returned. This includes embroidered, heat pressed & altered garments.
All returned items are to be unused and in re-saleable and original condition with packaging and tags attached. No refund or exchange will be given on products that have been used or damaged in any way.
The customer will incur the shipping cost for exchanges & returns and a 25% restocking fee may apply, unless it was a mistake made by CLEANLINE TASMAN.
Any item to be exchanged is subject to availability. Exchange items will only be sent once the returned goods have been received and quality checked.
Please allow 7 days for the processing of your return once received by CLEANLINE TASMAN.
The above conditions do not apply to goods returned under warranty. Warranty items are subject to the manufacturers guarantees. Please contact us regarding any warranty claims.
Clothing & Boots returned under warranty must be cleaned first, this is a health & safety requirement.