Terms and Conditions

General terms and conditions of trading through our website.

CleanlineTasman (the Company) sells Cleaning, Hygiene, Safety and Workwear supplies ("the Goods"). At your request, the Company agrees to supply the Goods on the following terms and conditions:

You agree to be bound by, and comply with, these terms and conditions of use. In addition if you agree to purchase any products through this site then you agree to be bound by our terms and conditions of trade as found in the Credit Application Form.

The information on this site is up to date at the time it is posted, but we reserve the right to change it from time to time. While we provide the information on this site in good faith, we accept no responsibility for accuracy, completeness, suitability for your intended use or the timeliness of the information.

You agree to comply with all relevant laws relating to your use of the site and your placement of any order through the site.

 

Prices quoted are exclusive of Goods and Service Tax (G.S.T) and are in New Zealand Dollars.

Our prices are frequently updated on the Website from our internal Inventory control system.

Some items may be discounted as part of our ongoing monthly specials, these may include end of line products, or in some cases floor stock. Where possible this will be noted on the information relating to that stock item.

 In addition to the price for the Goods, you will also need to pay the advertised Delivery Charge (if any). The Delivery Charge will appear in your shopping cart.

In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any “Additional Delivery Charges” which are not shown in your shopping cart but which we incur because the delivery is in an RD area or the order contains Dangerous Goods class of products or the weight or volume requires excess delivery charges. Such charges may apply even where the item is shown on the Website as having “free delivery”, “free freight” or something similar.

By placing an Order you agree to pay the price for the Goods, any Delivery Charge and any Additional Delivery Charge.

Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge (and Additional Delivery Charge if applicable) will apply to each Order. We cannot consolidate separate Orders into one delivery.

Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: where goods have to be ordered in, or in order to ensure that you receive each of the Goods as promptly as possible, or where the goods are being dispatched from different locations, or where the Goods are of different types.

 

No claim for under/short supply of goods will be accepted by CleanlineTasman later than 7 days after receipt of goods, except at the discretion of CleanlineTasman.

Damage to goods or injury to persons resulting from negligent or improper use (all use of the products are the buyers' responsibility), from handling of goods by the customer, their employees agents, or members of the general public.

Any loss of profit or contracts or other consequential losses of any kind contingent upon acts or omissions of CleanlineTasman however caused.

 

Not all products shown on the Website are available all of the time. The site has been designed also as an information site as well as a shopping site. Some products may need to be ordered from the supplier and this can vary in time depending on the product and the location of Supplier. If you wish to get a delivery time estimate, please enquire or indicate in the notes area when ordering.

Where possible we will contact you if your product will be placed on backorder to tell you the estimated delivery date, offer alternatives or a refund. If you choose to wait the lead time for your product to come into stock, we will place it on backorder to dispatch on arrival. You are able to contact us for approximate delivery times as you deem necessary.

When you submit an order to us, you are making an offer to buy those products in accordance with these terms and in accordance with our then current terms of trade. We reserve the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by you, such as any order we believe, in our sole judgment, (a) to have been placed fraudulently or (b) the goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted.

Each order placed for products through the site results in a separate binding agreement between you and us for the supply of those products.

For each order accepted by us, we will:

(a) Supply the products in the order to you in accordance with these terms and conditions; and

(b) provide you with an email confirmation of the order.

If we reject an order placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after your order is placed.

If you do not currently hold a trade account with us (with a signed application form) you will be required to pay for goods before goods will be:

a) Dispatched (if we do have current stock)

b) Ordered from our supplier (if we do not have current stock)

c) Special items to be ordered (A deposit will be required.)

 

If you become aware of any actual or potential unauthorised use of your Password or Account you must notify us immediately. We will not be liable to you, or any other person, for any damage, loss, cost or expense suffered as a direct or indirect result of: (a) your Account information being incomplete or inaccurate; or (b) any unauthorised use of your Password or Account which takes place before you notify us. If we ask you to, you must pay us for any any loss, damage, cost or expense that we suffer as a result of any unauthorised use of your Password or Account.

 

Your purchase of Goods will be subject to certain laws including, without limitation, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

 If at any time the Customer expressly or by implication holds itself out as acquiring from CLEANLINE TASMAN the Goods for resale or the Goods for the purpose of a business, all supplies of the Goods to the Customer by CLEANLINETASMAN shall be deemed to be for the purpose of the Customers business (as that latter term is defined in the Consumer Guarantees Act 1993). In such event as between CLEANLINETASMAN and the Customer the Guarantee provisions of the Consumer Guarantees Act 1993 are expressly excluded and shall not apply to any supplies of the Goods by CLEANLINETASMAN to the Customer.

 Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify any condition, warranty, guarantee, right or remedy implied by law that which cannot by law be excluded, restricted or modified.

 

CLEANLINETASMAN's Website Delivery policy is set out under the “Shipping, Returns & Delivery Policy” which forms part of these Terms and Conditions.

Order Processing Time-

All orders are processed for release to our warehouse within 1 working day. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, then orders placed after 1pm may not be processed until the following day.

Order Packing-

Please allow 1-2 days for us to pack your unbranded orders prior to shipping and for branded orders please allow 2 – 5 working days for us to apply branding before shipping.

During periods of high order volume we will dispatch your order as quickly as possible but additional extensions to these timeframes may apply.
Non stocked products may also have an additional shipping time to get to us before they can be supplied.

Transit Time-
Any estimation of delivery times by us are made in good faith but are subject to courier factors beyond our control and we shall not be bound by such estimates and we will not be liable for any loss, damages or costs (including loss of profits etc. or direct/indirect or consequential loss of any kind) arising by reason of any late delivery, shortage of quantity delivered, or non-delivery caused by freight carriers.

Any quotations of delivery timeframes apply within New Zealand only.


Substitute products
Substitution Policy-
If something in your order is not available we may at our discretion and without prior notification supply an equivalent product of equal or higher value to ensure you aren’t inconvenienced by the unavailability.

You can use the Notes to specify if you would like your order to be exempt from this process by leaving an instruction like 'Please do not substitute any items on this order'.

Our standard returns policy applies to all substituted products.

CLEANLINETASMAN's policy on the collection, use and disclosure of customers’ personal information is set out in its “Privacy Policy” which forms part of these Terms and Conditions.

CLEANLINETASMAN's Website Returns policy is set out under the “Returns” which forms part of these Terms and Conditions.

Due to hygiene reasons we are unable to issue refunds or returns for Underwear, Socks, or Thermal Baselayers.
All Clearance items are Non-Returnable & Non-Exchangeable.

 

(a)    All faulty items must be cleaned prior to being returned. This is a HEALTH & SAFETY requirement and soiled goods cannot be processed.

(b)   A Proof of Purchase must be provided for all warranty claims.

(c)   CLEANLINETASMAN will endeavour to replace or exchange any product that we deem is faulty, or is covered by a specific product warranty.

 

CleanlineTasman uses DPS, New Zealand’s largest and most preferred payment gateway provider. CleanlineTasman does not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure web page hosted by DPS to enter your payment details. Access to the DPS hosted payments page is secured by using SSL (Secure Sockets Layer) which ensures that information submitted through the website is secure and cannot be accessed by unauthorised users.

 

We accept Visa, MasterCard and Bank Transfer. Please note that your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been made.

 

This website contains material which is owned by or licensed to CleanlineTasman and no part of the website may be reproduced without prior written consent from CleanlineTasman.

 

Please note some colours and items might look different on the website than in real life.

 

To the full extent permitted at law, CleanlineTasman or its suppliers are not liable for any damages (including, without limitation, damages for loss of business, goodwill, profit, revenue, data or reputation, business interruption or the cost of obtaining replacement or alternative goods or the cost of other remedial measures) arising out of the use or inability to use the materials on CleanlineTasman's Internet site, or for any indirect or consequential loss arising in connection with any Order or Account, even if CleanlineTasman or a CleanlineTasman authorised representative has been notified orally or in writing of the possibility of such damage.

The materials appearing on CleanlineTasman's web site could include technical, typographical, or photographic errors. CleanlineTasman does not warrant that any of the materials on its web site are accurate, complete, or current. CleanlineTasman may make changes to the materials contained on its web site at any time without notice. CleanlineTasman does not, however, make any commitment to update the materials.

 

If a Trade Account fails to keep current, this can result in a void of client’s special pricing at CleanlineTasman's discretion. Should this happen – you will be notified immediately.

Trade Account Customers - Payment must be made on or before the 20th of the month following invoice date (unless varied by prior written agreement).

If your account is not cleared by such due date, the Company may at its discretion and without further notice to you, charge you interest at the rate of 24% per annum (calculated daily) on the unpaid sum, but without prejudice to any other remedies it may have against you.

You may not withhold payments due on invoices, pending adjustments or settlement of any outstanding claims.

Cheques will not be credited until cleared.

The Company may cancel or suspend (at its discretion) any further delivery when payments are overdue.