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Delivery Quotations: Any quotations of delivery times by us are made in good faith but are estimates and we shall not be bound by such quotation and we will not be liable for any loss, damages or costs (including loss of profits etc. or direct/indirect or consequential loss of any kind) arising by reason of any late delivery, shortage of quantity delivered, or non-delivery.
Any quotations of delivery times and prices apply within New Zealand only.
Any quotations of delivery times and prices apply within New Zealand only.
Time frames: If we are unable to dispatch your order within the time frame specified, we will endeavour to contact you and advise you of the expected dispatch date.
We reserve the right to dispatch your order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. You may cancel any undelivered instalments up until the instalment is confirmed.
We reserve the right to dispatch your order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. You may cancel any undelivered instalments up until the instalment is confirmed.
Delivery instructions: You may specify delivery instructions for an order (for example, you may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address).
We will not be responsible for any order that is delivered in accordance with your delivery instructions.
We will not be responsible for any order that is delivered in accordance with your delivery instructions.
Quoted delivery prices apply unless we have an alternative agreement with you. In some rare circumstances additional delivery charges may apply. i.e. goods shipped direct from a supplier.
Time period: Please inspect your order when it arrives by courier. In the unlikely event that an item arrives damaged on delivery, you should notify us immediately.
Please keep the original packaging. Freight companies only consider freight claims lodged within seven days of delivery. If you do not contact us within seven days, a claim cannot be made. No claim for under/short supply of goods will be accepted by CleanlineTasman later than 7 days after receipt of goods, except at the discretion of CleanlineTasman.
Please keep the original packaging. Freight companies only consider freight claims lodged within seven days of delivery. If you do not contact us within seven days, a claim cannot be made. No claim for under/short supply of goods will be accepted by CleanlineTasman later than 7 days after receipt of goods, except at the discretion of CleanlineTasman.
* Dangerous goods cannot be shipped to a Rural Delivery addresses.
Returns/Credits:
A Returns Authorisation form must be sent with all returns. To request a returns authorisation form, please either email sales@cleanlinetasman.co.nz or call us on 0800 887 888 with your invoice number & reason for return.
All Returns must be made within 7 days. Goods must be in a resalable condition, in the original packaging and with a copy of the original Packing Slip/Invoice.
Where goods being returned are not defective, any delivery costs incurred returning goods will be at the expense of the customer and a return fee of up to 25% may also apply.
Branded Gear: Any goods personalised with embroidery or company logos cannot be returned.
Footwear: Boots returned under warranty must be cleaned before returned as it is a health & safety requirement.
* All goods remain the property of Cleanline Distributors Ltd until paid in full. Overdue accounts will follow debt collection procedures as set out by the Credit Policy of Cleanline Distributors Ltd.
Branding Considerations
Consider the size of your logo when branding:
A big, bold logo which suits a large jacket could look strange on a small jacket. Logo sizes need to work in proportion to the uniform garment so that it doesn’t look too big or overlap other elements of the garment, such as the reflective strip on a hi-vis jacket. Our team can give you advice on the correct size of your logo.
Consider the desired visual result
Avoid seams, printing or stitching over a seam almost always looks untidy.
Don't brand your pockets, A breast pocket might seem the ideal position for an embroidered logo, but unfortunately the machine hoop/frame won’t fit inside a pocket, it would need to be placed on the inside of the garment, which would mean stitching the pocket all the way through. It is possible to place your branding on sleeves that don’t have seams.
If your workers throw on a hi-vis vest, the logo is still visible on the short/jersey sleeve. Remember the logo can't be positioned down the entire length of the sleeve because the bottom of the sleeve is too narrow.
How much will my embroidery cost?
We calculate the cost of your embroidery based on the number of stitches used. The minimum charge is $5. Background colours and the overall size are the most common cost increases. To get a price for your logo, please submit the design here ,and we will be happy to quote it for you.
A big, bold logo which suits a large jacket could look strange on a small jacket. Logo sizes need to work in proportion to the uniform garment so that it doesn’t look too big or overlap other elements of the garment, such as the reflective strip on a hi-vis jacket. Our team can give you advice on the correct size of your logo.
Consider the desired visual result
Avoid seams, printing or stitching over a seam almost always looks untidy.
Don't brand your pockets, A breast pocket might seem the ideal position for an embroidered logo, but unfortunately the machine hoop/frame won’t fit inside a pocket, it would need to be placed on the inside of the garment, which would mean stitching the pocket all the way through. It is possible to place your branding on sleeves that don’t have seams.
If your workers throw on a hi-vis vest, the logo is still visible on the short/jersey sleeve. Remember the logo can't be positioned down the entire length of the sleeve because the bottom of the sleeve is too narrow.
How much will my embroidery cost?
We calculate the cost of your embroidery based on the number of stitches used. The minimum charge is $5. Background colours and the overall size are the most common cost increases. To get a price for your logo, please submit the design here ,and we will be happy to quote it for you.
What are the standard setup charges for company logos?
Embroidery
Typically there is a One-Off charge of $70 to digitise your logo and proof it, but this can vary on the detail of the logo and the order size. There are no additional set-up costs after the initial order.
Screen-printing & Heat-seal
The set-up costs for screen-printing and heat seal logos are dependent on the number of colours in your logo.
How long will it take?
Embroidery: 3 – 7 days from design approval.
Transfers: 3 – 7 days from design approval.
First order/ No stock: 3 - 10 days.
In-stock/ subsequent orders: 2 – 5 days.
* Use 500+ logoed garments annually? For contracted customers we may be able to hold pre-logoed garments in stock for immediate despatch upon order.
What artwork do I need to supply for setup?
It is much easier if your logo artwork is supplied in one of the following formats to get the best result – EPS. AI. PDF.
Embroidered logos can be set-up from jpeg, bitmap files.
Cleanline Distributors Limited trading as Cleanline Tasman
General terms and conditions of trading through our website.
CleanlineTasman (the Company) sells Cleaning, Hygiene, Safety and Workwear supplies ("the Goods"). At your request, the Company agrees to supply the Goods on the following terms and conditions:
You agree to be bound by, and comply with, these terms and conditions of use. In addition if you agree to purchase any products through this site then you agree to be bound by our terms and conditions of trade as found in the Credit Application Form.
The information on this site is up to date at the time it is posted, but we reserve the right to change it from time to time. While we provide the information on this site in good faith, we accept no responsibility for accuracy, completeness, suitability for your intended use or the timeliness of the information.
You agree to comply with all relevant laws relating to your use of the site and your placement of any order through the site.
Pricing & Delivery Charges
Prices quoted are exclusive of Goods and Service Tax (G.S.T) and are in New Zealand Dollars.
Our prices are frequently updated on the Website from our internal Inventory control system.
Some items may be discounted as part of our ongoing monthly specials, these may include end of line products, or in some cases floor stock. Where possible this will be noted on the information relating to that stock item.
In addition to the price for the Goods, you will also need to pay the advertised Delivery Charge (if any). The Delivery Charge will appear in your shopping cart.
In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any “Additional Delivery Charges” which are not shown in your shopping cart but which we incur because the delivery is in an RD area or the order contains Dangerous Goods class of products or the weight or volume requires excess delivery charges. Such charges may apply even where the item is shown on the Website as having “free delivery”, “free freight” or something similar.
By placing an Order you agree to pay the price for the Goods, any Delivery Charge and any Additional Delivery Charge.
Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge (and Additional Delivery Charge if applicable) will apply to each Order. We cannot consolidate separate Orders into one delivery.
Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: where goods have to be ordered in, or in order to ensure that you receive each of the Goods as promptly as possible, or where the goods are being dispatched from different locations, or where the Goods are of different types.
Discrepancies
No claim for under/short supply of goods will be accepted by CleanlineTasman later than 7 days after receipt of goods, except at the discretion of CleanlineTasman.
CleanlineTasman will not be liable to the customer for:
Damage to goods or injury to persons resulting from negligent or improper use (all use of the products are the buyers' responsibility), from handling of goods by the customer, their employees agents, or members of the general public.
Any loss of profit or contracts or other consequential losses of any kind contingent upon acts or omissions of CleanlineTasman however caused.
Availability of Products
Not all products shown on the Website are available all of the time. The site has been designed also as an information site as well as a shopping site. Some products may need to be ordered from the supplier and this can vary in time depending on the product and the location of Supplier. If you wish to get a delivery time estimate, please enquire or indicate in the notes area when ordering.
Where possible we will contact you if your product will be placed on backorder to tell you the estimated delivery date, offer alternatives or a refund. If you choose to wait the lead time for your product to come into stock, we will place it on backorder to dispatch on arrival. You are able to contact us for approximate delivery times as you deem necessary.
Acceptance or Rejection of an order
When you submit an order to us, you are making an offer to buy those products in accordance with these terms and in accordance with our then current terms of trade. We reserve the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by you, such as any order we believe, in our sole judgment, (a) to have been placed fraudulently or (b) the goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted.
Each order placed for products through the site results in a separate binding agreement between you and us for the supply of those products.
For each order accepted by us, we will:
(a) Supply the products in the order to you in accordance with these terms and conditions; and
(b) provide you with an email confirmation of the order.
If we reject an order placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after your order is placed.
If you do not currently hold a trade account with us (with a signed application form) you will be required to pay for goods before goods will be:
a) Dispatched (if we do have current stock)
b) Ordered from our supplier (if we do not have current stock)
c) Special items to be ordered (A deposit will be required.)
Account & Password
If you become aware of any actual or potential unauthorised use of your Password or Account you must notify us immediately. We will not be liable to you, or any other person, for any damage, loss, cost or expense suffered as a direct or indirect result of: (a) your Account information being incomplete or inaccurate; or (b) any unauthorised use of your Password or Account which takes place before you notify us. If we ask you to, you must pay us for any any loss, damage, cost or expense that we suffer as a result of any unauthorised use of your Password or Account.
Your Legal Rights
Your purchase of Goods will be subject to certain laws including, without limitation, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
If at any time the Customer expressly or by implication holds itself out as acquiring from CLEANLINE TASMAN the Goods for resale or the Goods for the purpose of a business, all supplies of the Goods to the Customer by CLEANLINETASMAN shall be deemed to be for the purpose of the Customers business (as that latter term is defined in the Consumer Guarantees Act 1993). In such event as between CLEANLINETASMAN and the Customer the Guarantee provisions of the Consumer Guarantees Act 1993 are expressly excluded and shall not apply to any supplies of the Goods by CLEANLINETASMAN to the Customer.
Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify any condition, warranty, guarantee, right or remedy implied by law that which cannot by law be excluded, restricted or modified.
Delivery
CLEANLINETASMAN's Website Delivery policy is set out under the “Shipping, Returns & Delivery Policy” which forms part of these Terms and Conditions.
Order Supply Timeframe
Order Processing Time-All orders are processed
for release to our warehouse within 1 working day. Orders are not
processed on weekends or holidays. If we are experiencing a high volume of
orders, then orders placed after 1pm may not be processed until the
following day.
Order Packing- Please allow 1-2 days for us to pack your unbranded
orders prior to shipping and for branded orders please allow 2 – 5 working
days for us to apply branding before shipping.
Transit Time-
Any estimation of delivery times by us are made in good faith but are subject to courier factors beyond our control and we shall not be bound by such estimates and we will not be liable for any loss, damages or costs (including loss of profits etc. or direct/indirect or consequential loss of any kind) arising by reason of any late delivery, shortage of quantity delivered, or non-delivery caused by freight carriers.
Any
quotations of delivery timeframes apply within New Zealand only.
Substitute products
Substitution Policy-
If something in your order is not available we may at our discretion and without prior notification supply an equivalent product of equal or higher value to ensure you aren’t inconvenienced by the unavailability.
You can use the Notes to specify if you would like your order to be exempt from this process by leaving an instruction like 'Please do not substitute any items on this order'.
Our standard returns policy applies to all substituted products.
During periods of high order volume we will dispatch your order as
quickly as possible but additional extensions to these timeframes may apply.
Non stocked products may also have an additional shipping time to get to us
before they can be supplied.
Any estimation of delivery times by us are made in good faith but are subject to courier factors beyond our control and we shall not be bound by such estimates and we will not be liable for any loss, damages or costs (including loss of profits etc. or direct/indirect or consequential loss of any kind) arising by reason of any late delivery, shortage of quantity delivered, or non-delivery caused by freight carriers.
Substitute products
Substitution Policy-
If something in your order is not available we may at our discretion and without prior notification supply an equivalent product of equal or higher value to ensure you aren’t inconvenienced by the unavailability.
You can use the Notes to specify if you would like your order to be exempt from this process by leaving an instruction like 'Please do not substitute any items on this order'.
Our standard returns policy applies to all substituted products.
Privacy Policy
CLEANLINETASMAN's policy on the collection, use and disclosure of customers’ personal information is set out in its “Privacy Policy” which forms part of these Terms and Conditions.
Returns
CLEANLINETASMAN's Website Returns policy is set out under the “Returns” which forms part of these Terms and Conditions.
Due to hygiene reasons we are unable to issue refunds or returns for Underwear, Socks, or Thermal Baselayers.
All Clearance items are Non-Returnable & Non-Exchangeable.
All Clearance items are Non-Returnable & Non-Exchangeable.
Warranty Claims
(a) All faulty items must be cleaned prior to being returned. This is a HEALTH & SAFETY requirement and soiled goods cannot be processed.
(b) A Proof of Purchase must be provided for all warranty claims.
(c) CLEANLINETASMAN will endeavour to replace or exchange any product that we deem is faulty, or is covered by a specific product warranty.
On Line Security
CleanlineTasman uses DPS, New Zealand’s largest and most preferred payment gateway provider. CleanlineTasman does not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure web page hosted by DPS to enter your payment details. Access to the DPS hosted payments page is secured by using SSL (Secure Sockets Layer) which ensures that information submitted through the website is secure and cannot be accessed by unauthorised users.
Payment
We accept Visa, MasterCard and Bank Transfer. Please note that your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been made.
Copyright
This website contains material which is owned by or licensed to CleanlineTasman and no part of the website may be reproduced without prior written consent from CleanlineTasman.
Colour Reproduction & Items
Please note some colours and items might look different on the website than in real life.
Disclaimer
To the full extent permitted at law, CleanlineTasman or its suppliers are not liable for any damages (including, without limitation, damages for loss of business, goodwill, profit, revenue, data or reputation, business interruption or the cost of obtaining replacement or alternative goods or the cost of other remedial measures) arising out of the use or inability to use the materials on CleanlineTasman's Internet site, or for any indirect or consequential loss arising in connection with any Order or Account, even if CleanlineTasman or a CleanlineTasman authorised representative has been notified orally or in writing of the possibility of such damage.
The materials appearing on CleanlineTasman's web site could include technical, typographical, or photographic errors. CleanlineTasman does not warrant that any of the materials on its web site are accurate, complete, or current. CleanlineTasman may make changes to the materials contained on its web site at any time without notice. CleanlineTasman does not, however, make any commitment to update the materials.
Additional Terms & Conditions of Use for Trade “Credit” Account Customers
Special Pricing
If a Trade Account fails to keep current, this can result in a void of client’s special pricing at CleanlineTasman's discretion. Should this happen – you will be notified immediately.
Purchasing and Payment:
Trade Account Customers - Payment must be made on or before the 20th of the month following invoice date (unless varied by prior written agreement).
If your account is not cleared by such due date, the Company may at its discretion and without further notice to you, charge you interest at the rate of 24% per annum (calculated daily) on the unpaid sum, but without prejudice to any other remedies it may have against you.
You may not withhold payments due on invoices, pending adjustments or settlement of any outstanding claims.
Cheques will not be credited until cleared.
The Company may cancel or suspend (at its discretion) any further delivery when payments are overdue.
This privacy policy sets out how CleanlineTasman collects, uses and protects any information that you give us when you use this website. CleanlineTasman is committed to ensuring that your privacy is protected. The information that we learn from you, our customer, helps us personalise and continually improve the shopping experience at CleanlineTasman. Here are the types of information we gather:
Information You Give Us:
We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of the features. We use the information that you provide for such purposes as responding to your requests, to better understand your needs, customising future shopping for you, improving our store, providing better service and communicating with you. While all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.
All data that you enter into UMS is your own and we claim no rights to it. If you decide to cancel your account, your data will remain on our servers for up to 45 days before it is purged, to allow you to restart your account with ease - If you prefer, you can request that the data is deleted immediately. Your data is stored at our highly secure data centres and backed up daily. We will never disclose any of your login information, we recognise this data such as names, sizes or contact details as your property. and will not sell or share any such data nor do we use it ourselves (other than stock predictions).
Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses CleanlineTasman. Several companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalised experience at CleanlineTasman if we cannot recognise you, we want you to be aware that these tools exist.
E-mail Communications:
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from CleanlineTasman if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting “Unsubscribe” in the Newsletter menu or contact us by email requesting that you be unsubscribe.Links to other websites:
Our website may contain links to other websites of interest. Once you have used these links to leave our website, you should note that we do not have any control over the other websites. CleanlineTasman cannot be responsible for the protection and privacy of any information which you provide while visiting those other sites, as this privacy statement does not govern those other sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Does CleanlineTasman share the information it receives with others?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the subsidiaries CleanlineTasman controls and as described below.
We may employ other companies and individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing Credit Card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of CleanlineTasman and others:
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of CleanlineTasman, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such CleanlineTasman features as Automatic Login, and favourites. You can add or update certain information on pages such as those listed in the My Account pages. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to PO Box 4102, New Plymouth 4340. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Conditions of Use, Notices, and Revisions:
If you choose to visit CleanlineTasman, your visit and any dispute over privacy are subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about privacy at CleanlineTasman, please send a thorough description to CleanlineTasman, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our web site frequently to see recent changes.
Information You Provide Us:
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; or provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including the address and phone number; other people; content of reviews and e-mails to us; and financial information.
Automatic Information:
Examples of the information we collect and analyse include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.
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